IS SHIPPING FREE?
Shipping is free within the United States on all items. As long as your total order value is greater than $200 then we will cover your Shipping fees.
HOW LONG DOES IT TAKE FOR MY ORDER TO PROCESS?
Any order throughout the week will be processed within 1-3 business days. Some orders may take longer depending on if the item is out of stock, however you will be contacted prior to decide if you would like to either exchange to an item currently in stock, request a refund, or allow processing of a special order.
WILL MY ORDER EVER BE SHIPPED IN DIFFERENT PACKAGES?
Your order will never be shipped separately unless you have a multi-item order where either 1 or more items are not currently in stock. In such cases, each item may be shipped from separately depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international post offices and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-3 weeks for your order to arrive directly to your door. Other countries can take an estimated 2-4 weeks (varies from product to product) due to distance traveling and customs.
WHAT HAPPENS IF MY ORDER GETS DAMAGED OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets lost in transportation or stuck at customs, sent back or even damaged during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES? ( UNNECESSARY FOR U.S. ORDERS)
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.