FAQs
Do we have discounts for first time customers?
Sign up for our subscriber list you will receive a special code for 15% OFF + Free Shipping your first order.
How long does shipping usually take?
Any order that is in stock should have an expected shipping time between 2-4 business days from the order date. All orders ordered throughout the weekend will be processed and shipped during the beginning of the week. We do not ship orders on weekends or holidays.
Why does my order take 2-4 business days to be processed?
Our staff monitors the packaging processing and order fulfillment, all while carefully conducting a customarily quality check to insure that there are no mishaps or inconveniences with orders prior to it being prepared, shipped and delivered directly to the customer door.
When will I receive a tracking number for my order?
Tracking orders are issued once your order is processed and your tracking code is created. If your order has not yet been processed you will not receive a tracking number until so.
How often will we restock?
Only a hand full of items will be eligible for restock due to popular demand. In most cases once we sell out, that's it. For clarifications on which items will restock feel free to contact us!
Why are plus size items considered "Special Order" ?
Sizes that exceed 3XL and up are considered special orders because we do not normally stock items higher than 2XL.
How does exchanges work?
Exchanges or Refunds are valid and can be made for UNWORN and UNUSED clothing within (5) days after you've received the item. Any items that are sent back must be in SELLABLE condition (smoke free, no stains, unworn & etc) or we will not accept them.
Can I order online and pickup in person?
This option is available for local orders made within Nassau or Suffolk County in Long Island, NY. Contact our Instagram or info@shopschemewear.com prior to pickup for order preparation.
What can I do if I'm having issues ordering or with my order?
We're sorry to hear you're having issues with your order. We kindly ask that you text us on either our Instagram or email info@shopschemewear.com with your order number, email address, and name for our customer service team to further assists you.
What do we recommend for care instructions?
For the best results you should:
- Dry clean preferred (not mandatory)
- Do Not Dry Hot, Only Cold or Warm
- Fold Clothing Inside Out Before Entering The Washing Machine
- Machine Wash Cold or Warm
- Air Dry or Dry on Low
- Iron Inside Out
- Preserve in Cool Climates